Starting in October 2021, Samsung and Best Buy partnered to establish Samsung Authorized Service and Repair centers within hundreds of Best Buy locations.

: A price calculator on BestBuy.com helped users estimate costs before their appointment. 2. The Current Service Landscape (Mid-2024–Present)

: Geek Squad Agents were Samsung-certified, receiving specialized training and using only Samsung-authorized parts.

: You can mail your device to a technician or visit a standalone Samsung Store. 3. Protection Plan Benefits

For those who purchased a Samsung device through Best Buy, the following plans still provide value:

In June 2024, the hardware repair partnership officially ended. Best Buy no longer appears on Samsung’s authorized service center locator for hardware fixes. :

: If you have a Geek Squad Protection Plan , they may still replace a malfunctioning device rather than repair it in-house. Where to Go for Hardware Repairs :

: Customers could get same-day repairs for cracked screens, back glass, and battery issues for most Galaxy S, Note, and Z series foldable devices.