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Linchpins offer their best work as a "gift" without expecting an immediate return, which builds trust and value. Available in paperback (approx
Don't wait for instructions; figure out what needs to be done when there is no rule book. Available in paperback (approx. ₹230–424)
Key traits include providing a unique interface between people, delivering creativity, managing complexity, leading customers, inspiring staff, possessing domain knowledge, and having unique talent.