Some users have reported significant issues across multiple browsers (PC, iPad, and mobile), including the site being "temporarily unavailable" during high-traffic periods.
“Tried three browsers on pc, ipad and phone - same issue. Definitely not EZ-er.” Facebook · Chicago City Clerk · 1 year ago chicityclerk ezbuy index
“New and “improved” site is not working. Unable to purchase passes. Account log in was so much easier, quicker and better.” Facebook · Chicago City Clerk · 1 year ago City Sticker Amnesty Month 2026 | Office of the City Clerk Some users have reported significant issues across multiple
Residents have expressed frustration regarding recent site updates and technical glitches: Unable to purchase passes
Periodically, the Clerk’s office runs "Amnesty" months (such as April 2026) where late fees and back charges are waived for purchases made via EzBuy, provided records are created by a specific deadline. Detailed User Experience Review
The platform, managed by the Office of the Chicago City Clerk under Clerk Anna Valencia, is the primary online portal for Chicago residents to manage vehicle-related requirements. It is designed to streamline the purchase of City Stickers , Residential Parking Permits , and Dog Registrations . Key Features and Functionality
New residents or those with new vehicles often cannot use EzBuy immediately; they must first submit documentation (ID, registration, proof of address) via a separate e-form to "create a record". Performance Insights