In Cues: Master the Secret Language of Charismatic Communication , behavioral researcher Vanessa Van Edwards presents a framework for enhancing influence by balancing warmth and competence through nonverbal and verbal signals. The book outlines how to "decode" and "encode" 96 specific cues to master the "Cue Cycle" and improve professional and personal communication. For a detailed breakdown of these cues, visit Scribd . 96 Cues by Vanessa Van Edwards | PDF - Scribd