: Help with NIH login credentials, password resets, and PIV card authentication. How to Request Support
The help desk provides , which includes initial problem tracking and resolution for a variety of IT issues:
: Submit a Request for Service at itservicedesk.nih.gov. Phone Support : Toll-Free : 866-319-HELP (4357) Local : 301-496-4357 TTY : 301-496-8294 Structure nih it help desk
: Support for NIH-managed desktops, laptops, and standard software suites.
The (often referred to as the NIH Service Desk) is the primary point of contact for National Institutes of Health (NIH) staff, contractors, and affiliates requiring assistance with information technology resources. Primary Services : Help with NIH login credentials, password resets,
: Requesting or troubleshooting access to SharePoint and internal systems like TechTracS.
To ensure requests are prioritized and routed correctly, users are encouraged to submit formal tickets rather than using email or voicemail. The (often referred to as the NIH Service
: Assistance with VPN connectivity (NIEHS-Onsite/Remote) and networking issues.