Perfect Phrases For Customer Service : Hundreds... Today

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Leo glanced down. The first line wasn't a defense; it was a bridge. He looked back at the customer and said, "I can see how frustrating this delay is for you, especially when you were expecting it yesterday. Let’s see what we can do to fix this right now." If you'd like to explore more or techniques

Leo nodded, tucking the cheat sheet into his pocket. He realized that while he couldn't control the shipping delays, he could control the words he chose—and that made all the difference. He looked back at the customer and said,

The man across the counter was mid-rant about a delayed shipment, his voice rising with every second. Leo was frozen, his mouth opening and closing like a fish out of water. He was searching for the right words, but all he could find was, "The system says it's coming."