Critics and users have developed unique ways to "fix" the star system:
We use average ratings as a primary mental shortcut. If a score is high enough, many users won't even bother looking at the specific details of a place. rating
Many platforms, like Harvard Business Review notes, suffer from "under-reporting bias," where only those who are extremely happy or extremely angry leave a score. Critics and users have developed unique ways to
Research shows people often don't understand the intended meaning of a scale. For instance, on a 100-point employee scale, anything above 75 should be "respectable," but managers often feel pressured to inflate scores to near 100. like Harvard Business Review notes