: Many reviewers on Trustpilot and ConsumerAffairs report "abysmal" or non-existent customer support, particularly when attempting returns or resolving order errors.

“Yes - customer service is abysmal, and Shoebuy is the reason I will probably never again buy shoes online. They would not accept a return on some expensive hiking boots (fit was poor on me, and they had a defect).” WorthEPenny

: Users have reported being scammed by sites that clone actual shoe brands, only realizing the error when the confirmation email arrives from an unrelated source. Community Experiences

: Older discussions on Reddit suggest the original site was a reliable place for discounts on brands like Vans and New Balance, though even then, shipping was noted as slow. Specific Warnings for NZ Shoppers

: A common complaint involves receiving the wrong size, color, or even the wrong gender of shoe entirely.

Reviews for the Shoebuy/Shoes.com brand vary significantly depending on the platform and timing of the purchase: