Snapchat explicitly states that opened or expired snaps typically cannot be retrieved from their servers, meaning a full chat history from the beginning of an account is unlikely to be in the zip.
Open the newly created folder to find content, such as chat_history.json . Snapchat.zip
Are you trying to messages, or just viewing old ones? Are you working on Android or iOS/Desktop ? I can provide specific troubleshooting steps based on that. How do I download my data from Snapchat? Snapchat explicitly states that opened or expired snaps
Account creation and login records. Important Considerations Snap & Chat History
The zip file contains several files, typically in HTML or JSON format:
Choose the specific data types you want to include (e.g., Snap & Chat History, Memories, Profiles).